Payment refunds
Fast refunds make it easier to file complaints and return merchandise, and they build trust.
How it works
For a paid transaction, you select the amount you want to refund in the Client Portal or via the API. You can refund the entire amount or just a portion of it, for example, if the customer is returning only part of the order. There is no limit on the number of partial refunds, but the total amount refunded cannot exceed the original payment.
The money is always refunded to the customer using the original payment method. If they paid by card, the refund goes back to the same card; if they paid by bank transfer, it is returned to the same account. This applies to all payment methods and currencies. For card payments, always issue refunds exclusively through the refund process—not via any other type of transfer. This is required by the rules of the card issuers.
When it is useful
Fast refunds make it easier to file complaints and return merchandise, and they inspire trust.
You'll appreciate the refund if
you are handling a return or a warranty claim,
you want to refund money without having to manually enter transfers,
you want to offer your customers a seamless refund process.
What can it look like?
Looking for more detailed information?
Visit the support portal for guides to all payment gateway features, including setup and everyday use.
Do you have any questions?
We are available online weekdays from 8:00 to 20:00. Your questions will be answered as fast as possible.
